Terms of Service

QUAVA AI (“QUAVA”, “we”, “our”, or “us”) provides software that helps service businesses turn notes and messages into professional quotes and invoices, track payments, and send follow-ups.

By accessing quava.ai or using the QUAVA product, you agree to these terms. If you do not agree, do not use the service.

QUAVA is designed for business use. You confirm that you have authority to accept these terms for yourself or the business you represent.

You may need an account to access the product. You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs under your account.

Provide accurate information and keep your profile details up to date. Notify us promptly if you believe your account has been compromised.

QUAVA may offer paid subscription plans. Where billing is enabled, payments may be processed through Stripe and related billing tools connected to your account.

If a trial or promotional period is offered, access may be limited in duration or features. Paid plans may renew according to the billing arrangement shown at checkout or in your billing settings.

QUAVA currently includes tools that may allow you to:

• create and edit quotes from notes, messages, or typed input
• manage customers, invoices, deposits, and payment status
• share public quote or invoice links with customers
• send documents by email or prepare WhatsApp delivery messages
• configure reminders, follow-ups, and related automation
• connect payment collection where enabled

Features may vary by account, plan, or rollout stage, including early-access or waitlist availability.

Parts of QUAVA use artificial intelligence to draft quote content and related suggestions from information you provide.

You remain responsible for verifying prices, scope, tax treatment, customer details, payment terms, and any commitment you make to a customer using QUAVA.

QUAVA does not replace your professional judgement, bookkeeping advice, or legal advice.

Quotes, invoices, reminders, and payment flows created through QUAVA are tools for your business operations. Commercial outcomes, customer disputes, and financial decisions remain your responsibility.

You retain ownership of the business content you submit to QUAVA, including notes, customer details, quotes, invoices, and related records.

You grant QUAVA a limited permission to host, process, transmit, display, and back up your content solely as needed to provide and improve the service, including through our service providers.

This permission continues for as long as your content remains in the service and for a reasonable period afterwards where retention is needed for backups, security, or legal reasons.

You must not use QUAVA to:

• break the law or infringe others’ rights
• upload unlawful, harmful, or deceptive content
• attempt to gain unauthorised access to systems or other accounts
• interfere with the service or overload infrastructure
• misrepresent AI-generated drafts as independently verified professional advice
• resell or misuse the service except as expressly permitted

QUAVA relies on third-party services to operate, which may include authentication and database hosting, AI inference, payment processing, and email delivery. Those providers have their own terms and privacy practices.

Where you connect payment collection or similar integrations, you are responsible for complying with the provider’s requirements and for the commercial relationship with your customers.

QUAVA and its branding, software, documentation, and design remain our intellectual property or that of our licensors. These terms do not transfer ownership of the QUAVA platform to you.

You may use the product only as permitted under these terms.

We aim to keep QUAVA available and useful, but we do not guarantee uninterrupted or error-free operation. Features may change as the product develops.

We may suspend or end access if you breach these terms, create risk to the service or other users, fail required billing conditions, or if we discontinue the product.

You may stop using QUAVA at any time. Provisions that by nature should survive termination will continue to apply.

To the fullest extent permitted by law, QUAVA is provided on an “as is” and “as available” basis. We do not warrant that AI drafts, calculations, reminders, or payment status displays will be complete or free from error.

To the fullest extent permitted by law, QUAVA is not liable for lost profits, lost business, lost data, or indirect or consequential losses arising from use of the service, including reliance on AI-generated drafts or customer payment outcomes.

Each party should treat non-public business information received from the other as confidential and use it only as needed to perform under these terms, except where disclosure is required by law or the information is already public through no fault of the receiving party.

Our handling of personal information is described in the Privacy Policy. If you enter personal data about your customers into QUAVA, you are responsible for having a lawful basis to do so and for providing any notices required to those individuals.

We may update these terms as the product and business evolve. The “Last updated” date will change when we do. If you continue using QUAVA after changes take effect, the updated terms apply.

For questions about these terms, email support@quava.ai.