FAQ

Clear answers before you join.

How QUAVA works for service businesses, what it costs, and how billing, data, and partnerships work.

Product

What is QUAVA?

QUAVA is business software for service businesses. It turns job notes into a professional quote, lets customers approve online, creates the invoice, supports the payment journey, and follows up so you spend less time on admin.

Who is QUAVA for?

QUAVA is for businesses that sell expertise and project work: trades, studios, consultants, and similar service firms that quote, get approval, invoice, and collect payment.

What does Q actually do?

Q is QUAVA’s working intelligence. You tell Q about the job. It helps structure the quote, keep the customer journey moving, and handle follow-ups you have switched on, so the admin does not sit with you.

Do I need accounting software as well?

QUAVA is not accounting software and does not file tax or sync to an accounts package. Many businesses will still keep a separate accountant or bookkeeping tool alongside QUAVA.

Can I create quotes manually as well as with Q?

Yes. You can generate a quote from notes with Q, then review and edit it, or build and adjust the quote yourself in the quote editor before you send it.

Quotes and invoices

Can customers approve quotes online?

Yes. Customers receive a link to review the quote and approve it without installing anything.

Do customers need a QUAVA account?

No. Customers use a secure public link. They do not need to create a QUAVA login to review a quote or pay an invoice.

Can I add VAT?

Yes. Quotes and invoices can include VAT so totals stay commercially consistent from quote through to invoice.

Can I request deposits?

Yes. You can request a deposit on a quote and carry that through into the invoice and payment journey.

Can I send invoices after a quote is accepted?

Yes. Once a quote is accepted, QUAVA can turn it into the invoice so you are not retyping the same job.

Can I customise my business details / logo?

Yes. You can set your business name, contact details, and logo so quotes and invoices look like your firm.

Automation

What follow-ups can QUAVA handle?

QUAVA can send quote follow-ups, invoice reminders, and optional review requests after a job, according to the automation settings for your business.

Can I control automations?

Yes. Follow-ups and related preferences live in your settings. You can switch them on or off and adjust how they behave for your business.

Will QUAVA send something without me knowing?

QUAVA only sends the follow-ups you have enabled. If a reminder is switched on, it can send on the schedule you configured. Nothing is invented outside those controls.

Billing

Is there a free trial?

Yes. QUAVA includes a 30-day free trial.

How much does QUAVA cost?

QUAVA costs £28 per month, or £280 per year when paid annually.

Is there an annual discount?

Yes. Annual billing gives you 12 months for the price of 10, at £280 per year.

Can I cancel?

Monthly plans have no fixed-term contract and can be cancelled with 30 days' notice. Annual plans are paid upfront and are non-refundable. Cancelling prevents the next renewal and access continues until the end of the paid annual billing period. Give at least 30 days' notice before renewal.

Security and data

Is my business data kept separate from other businesses?

Yes. Each business has its own workspace. Data access is scoped to that business so another firm cannot see your customers, quotes, or invoices.

How does QUAVA protect customer information?

Customer documents are reached through unique links, and product access is authenticated for your own workspace. We do not publish security certifications we have not obtained.

Partners

Does QUAVA have a partner programme?

Yes. Agencies, consultants, introducers, and communities can recommend QUAVA. Partner commercial terms are shared during onboarding.